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Terms and Conditions


Terms & Conditions

·        Full payment is required upon confirmation of purchase.

·        Goods sold and collected are not returnable or exchangeable.

·        Same day collection is not available. Online order must be made 3 days (for JB) / 4 days (for KL) in advance.

·        No amendment is allowed for order placement between confirmation and collection / delivery.

·        May contain allergens. May contain non-edible, sharp edged and / or choking decorative components.

·        Refer to product labelling for storage temperature and handling method.

·        Temperature fluctuations may affect the quality and shelf life as it does not contain any added preservatives. Lavender is not responsible for mold growth or spoilage due to post-purchase temperature and handling abuse.

·        Delivery could be earlier or later than your preferred time slot as all deliveries are subjected to traffic condition, weather, and any unforeseen circumstances.

·        Please ensure the receiver mobile number is reachable. There will be time where driver will need to be able to confirm the receiver attendance at the delivery address before they proceed with the delivery, and there will be time where driver will need to be able to contact you when they are not able to locate the correct address you provided and thus need your guidance.

·        In the event when there is no receiver at delivery destination, order will be returned to our nearest outlet. Re-delivery can be arranged at additional cost.

·        Due to perishable nature of our products, full payment will be forfeited and goods will be disposed if not collected within 2 days.

·        Product must be checked and shall deemed accepted if no queries are raised immediately upon delivery.